Privacy Policy

At Quick Learn Driving School (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website https://qlds.co.uk and our driving instruction services. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Your name, address, email address, and phone number.
• Booking Details: Information provided when booking lessons, including preferred locations, times, and payment information.
• Licence and Identification Data: Your provisional or full driving licence number and any documents necessary to confirm your eligibility.
• Device and Usage Data: IP address, browser type, device information, and data about how you interact with our website.
• Communication Records: Emails, text messages, call logs, and other correspondence.

2. How We Use Your Information

We use your personal information for the following purposes:

• To manage your driving lesson bookings and process payments.
• To communicate with you regarding appointments, changes, or confirmations.
• To send you service-related notifications, such as lesson reminders or instructor availability.
• To improve our website, services, and customer experience.
• To comply with legal obligations and safeguard our operations.

3. Legal Basis for Processing

We only collect and use your personal data when we have a valid legal basis to do so. These include:

• Contractual necessity – processing your data is essential to deliver the driving lessons or services you’ve requested.
• Legal obligation – to comply with applicable UK driving laws and regulations.
• Legitimate interest – to maintain service quality, enhance safety, and promote our services in a non-intrusive manner.
• Consent – in cases where your permission is explicitly required (e.g., for marketing emails).

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

• DVSA-approved driving instructors associated with Quick Learn Driving School.
• Trusted service providers involved in payment processing or IT support.
• Law enforcement or government agencies, if legally required.
• In case of business transfer, with the acquiring company subject to this Privacy Policy.

All third parties handling your data on our behalf are contractually obligated to protect your information and comply with GDPR standards.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data. These include:

• Encrypted communication and data storage where possible.
• Access restrictions to authorised personnel only.
• Regular audits and assessments of our security protocols.

Despite these efforts, no digital storage or transmission is 100% secure. We cannot guarantee absolute security, but we strive to maintain the highest standards.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. Factors influencing retention include:

• The duration of your engagement with us as a learner.
• Legal or regulatory requirements to retain specific information.
• Resolution of disputes or enforcement of our legal agreements.

When data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data.
• Request correction of inaccurate or outdated data.
• Request deletion of your data (subject to certain limitations).
• Object to processing or request restrictions.
• Withdraw consent at any time where applicable.
• File a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details provided on our website.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and understand how users interact with our site. Please see our [Cookie Policy] for more information about the types of cookies we use and how to manage them.

9. Links to External Sites

Our website may include links to external websites. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any external sites you visit.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our business operations. Any changes will be posted on this page with the new effective date. We recommend reviewing this page regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through the contact details listed on our website: https://qlds.co.uk